Privacy Policy

1. Information Collection

When you perform a reservation or access guest portals at KPH Stay, we collect standard user details to confirm check-ins. This includes: name, contact email address, telephone numbers, and check-in/out schedules. If you consult our AI Concierge Chatbot, dialogue history is recorded to help answer reservation queries.

2. Data Security & Storage

All guest listings and room ledger documents are securely stored in **Google Cloud Firebase Firestore** databases. We apply custom rules to ensure guests can only view bookings mapped directly to their own account IDs, preventing cross-profile data leakage.

3. Use of Information

Collected guest profiles are exclusively used for:

• Confirming and logging cabin reservations.
• Updating loyalty points balances in the Guest Dashboard.
• Analyzing general analytics metrics on the Admin Dashboard.
• Answering customer inquiries submitted via contact forms.

We will never lease, sell, or distribute your email or profile information to third-party advertising companies.

4. Cookie & Local Storage Usage

We store data locally on your device to enhance your user experience:

• localStorage: Retains active login sessions (`kaghan_hotel_session`) and Concierge AI conversation transcripts to save progress on page transitions.
• Service Worker Cache: Saves core styles and navigation templates locally to enable offline reading in mountain resort areas.

5. Guest Rights

You retain the right to query our lobby desk to inspect, edit, or request permanent deletion of your logged profile and historical check-in records from our databases. Contact us at `lobby@kphstay.com` to initiate modifications.