Refund & Cancellation Policy

1 48-Hour Full Refund Policy

At KPH Stay, we are committed to transparent booking terms. We offer a 100% Full Refund on all online room reservations made via our website (https://kphstay.com) if the cancellation is submitted within 48 hours of original booking confirmation, provided that check-in is at least 72 hours away.

2 Refund Processing via PayFast (5-7 Business Days)

All refunds are executed through our authorized payment gateway provider, PayFast:

• Approved refunds are credited directly back to the original funding source (debit card, credit card, bank account, JazzCash, or EasyPaisa).
• Refunds typically post to your bank account or card balance within 5 to 7 business days.
• KPH Stay does not deduct arbitrary cancellation or administrative fees on eligible refunds.

3 How to Request a Cancellation or Refund

To submit an official refund request:

4 Non-Refundable Scenarios

Refunds are not granted under the following circumstances:

• Cancellations requested after the 48-hour free cancellation window has elapsed.
• Cancellations requested less than 72 hours prior to scheduled check-in time.
• Guest "No-Shows" (failure to arrive on the confirmed check-in date without prior approved cancellation).
• Early check-outs after taking physical possession of the suite.