Refund Policy

1. 48-Hour Refund Policy

Thank you for choosing KPH Stay. We offer a 48-Hour Refund Policy on all reservations made through our website, booking engine, or guest portals.

If you wish to cancel your reservation, you may do so within 48 hours of your original booking time to receive a full refund. Once the 48-hour window has passed, the transaction is finalized and we do not provide cash refunds, partial refunds, or credit refunds for cancellations, guest plan adjustments, weather issues, travel disruptions, early departures, or no-shows.

2. Booking Modifications

If your booking is past the 48-hour refund window, we understand that travel plans can change. You may request to modify your booking dates subject to the following rules:

• Modification requests must be submitted at least 72 hours prior to the scheduled check-in time.
• Modifications are strictly subject to room availability at our luxury apartments or suites in Islamabad and Nathia Gali.
• If the room rate for the new dates is higher than the original booking, the guest must pay the price difference. If the rate is lower, no refunds or credits will be issued for the difference.

3. No-Shows and Early Check-Outs

If a guest does not check in on the scheduled arrival date without prior approved modification, the entire reservation is considered a "no-show" and the booking is forfeited. No refund or rescheduling options will be provided.

In the event that a guest decides to check out prior to their scheduled departure date, no refunds or stay credits will be issued for the remaining unused nights.

4. Host Cancellations & Force Majeure

In the highly unlikely event that KPH Stay is forced to cancel your booking due to property damage, utility failure, local safety hazards, or other force majeure occurrences, we will:

• Provide alternative accommodations of equal or higher standard, OR
• Issue a stay credit voucher valid for future bookings within 12 months.

5. Double Payments & Technical Errors

If you experience a technical error on our booking screen resulting in multiple charges or double payments for the same reservation, please contact our support desk at lobby@kphstay.com immediately with your payment receipts. Verified technical duplicates will be investigated and returned to the original card or account.