Terms & Conditions

1 Introduction & Acceptance of Terms

These Terms and Conditions govern your reservation, booking, website usage, and payment transactions with KPH Stay (Kaghan Properties Hospitality Stay, operated by Kaghan Properties Pvt Ltd). By accessing our website (https://kphstay.com), using the AI Concierge, or completing a reservation, you agree to be bound by these terms.

2 Reservation & Booking Confirmation

Reservations are confirmed in real time upon successful payment authorization. Each confirmed reservation generates a unique Booking ID (e.g. BK-XXXX) recorded in our database ledger. A digital booking voucher with check-in instructions is automatically emailed and made available in your guest portal.

3 Payment Authorization via PayFast

All online payments on KPH Stay are processed through PayFast (APPS - Payment Systems Provider / PSO licensed by State Bank of Pakistan):

• By submitting payment, you authorize PayFast to charge your debit card, credit card, bank account, or mobile wallet (JazzCash / EasyPaisa) in Pakistani Rupees (PKR).
• You warrant that you are the legitimate and authorized cardholder or account owner.
• All transactions are protected by 256-bit SSL encryption and 3D Secure (3DS) authentication.

4 Service Delivery & Fulfillment Policy

As a premium hospitality accommodation service provider, service delivery is executed in two stages:

• Digital Fulfillment: Instant email confirmation voucher, digital invoice receipt, and mobile boarding key access.
• Physical Fulfillment: Dedicated provision of your reserved luxury suite or apartment accommodation on your confirmed check-in date.

5 Cancellation & 48-Hour Refund Policy

Cancellations and refunds are strictly governed by our Refund Policy:

• A 100% full refund is provided for cancellations submitted within 48 hours of booking confirmation (and at least 72 hours prior to scheduled check-in).
• Approved refunds are processed back through PayFast within 5 to 7 business days.
• No refunds apply for late cancellations after the 48-hour window, early departures, or guest no-shows.

6 Check-In & Check-Out Rules

• Standard Check-in Time: 14:00 (2:00 PM)
• Standard Check-out Time: 12:00 (12:00 PM noon)
• Guests must present valid government-issued CNIC or Passport identification upon check-in as mandatory under Pakistani hospitality laws.

7 Guest Code of Conduct & Property Care

Guests agree to maintain decorum and respect neighboring suites. Smoking inside non-smoking suites is strictly prohibited. Guests will be held financially liable for intentional damage or missing inventory during their stay.